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Housekeeping Supervisor

Please Note: The application deadline for this job has now passed.

Role Introduction

Our Housekeeping Supervisors are fundamental to ensuring that our Boarding Houses are kept as clean, orderly and welcoming as possible. The Boarding Houses are integral to our pupils’ lives, and Housekeeping Supervisors therefore have a direct impact on pupils’ experiences of life at Eton College.

As Housekeeping Supervisor, you are responsible for supervising the work of a team of Housekeepers within five of our boarding houses. Your role is to make sure that all cleaning is undertaken to the required standards, and is consistent across the houses that you support. You also provide training and guidance for your team, and work with the wider Housekeeping and Central Cleaning team to ensure the smooth running of the department.

Main Duties

  • Supervising your team of Housekeepers to make sure that the boarding houses and any other areas under your care are clean, tidy and inviting at all times. Your supervisory duties will include, but are not limited to:
  • Assigning and inspecting work to ensure that cleaning standards (including COSHH standards) are being met, Service Level Agreements achieved, and house events appropriately prepared for;
  • Ensuring that the work of your team is consistent across the different houses that you support;
  • Investigating complaints about poor housekeeping service and taking corrective actions where necessary;
  • Taking action to address any under-performance of team members or inconsistency across houses;
  • Dealing with problems and issues within your team, with support from the Cleaning Duty Managers and Head of Housekeeping and Central Cleaning as appropriate;
  • Training and inducting new team members to ensure that they are able to effectively perform in their roles and deliver exceptional customer service to the houses;
  • Providing ongoing training on work procedures and the use and maintenance of equipment;
  • Ensuring that team members receive safeguarding training which is appropriate to their role (for example, spotting the signs of likely drug or alcohol abuse in a pupil’s room);
  • Undertaking annual performance appraisals, giving constructive feedback and identifying development opportunities;
  • Building and maintaining a motivated and positive team who provide an excellent Housekeeping service;
  • Working closely with the Workforce Planner and Cleaning Duty Managers to ensure appropriate staffing levels are maintained and house rotas are effective to deliver the standards required;
  • Supporting the Workforce Planner and Cleaning Duty Managers to deal with short term cover issues;
  • Assisting the Head of Housekeeping and Central Cleaning with recruitment and selection activities for Housekeeping staff;
  • Overseeing cleaning supplies (in conjunction with your Housekeeping Supervisor colleagues), which includes taking regular inventories and ordering new stock as appropriate, and issuing supplies and equipment to Housekeeping staff as needed;
  • Make recommendations regarding ways to improve the Housekeeping service and ensure more efficient operation;
  • Undertaking cleaning and housekeeping tasks as required to ensure the smooth functioning of the housekeeping service;
  • Undertaking any other reasonable duties as required.
  • Where required, undertake regulated activity, such as unsupervised contact with children, ensuring that safeguarding procedures are followed and providing safe and effective care at all times.
  • Good understanding and effective implementation of Child Protection procedures
  • Commitment and promotion of equality, diversity & inclusion
  • Commitment to safeguarding and promoting the welfare of children, including by not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood.
  • Understand and comply with procedures and legislation relating to confidentiality.

Working Pattern

Depending on the role you are in, you will have one of the following working patterns:

Monday to Friday 8am to 4.30pm, you would be expected to work Saturdays if one of the 3 days start/end of half falls that way. With a weekly rotation from Monday to Friday 7am to 3.30pm. 

  • Your working hours will be 40 hours per week, 5 days a week.
  • You will be working 52 weeks per year.
  • You will be entitled to 21 days holiday per year. 

The Ideal Candidate

To be successful in this role, the incumbent should have:

  • Previous experience in a similar role, ideally within a hospitality environment;
  • Prior line management or supervisory experience;
  • A flexible approach to work and a ‘can do’ attitude;
  • Excellent communication skills – with the ability to develop and maintain positive working relationships with challenging stakeholders;
  • The ability to work with minimal supervision and to use your own initiative;
  • The desire to provide excellent customer service, and the will to make sure that your team do the same;
  • Great attention to detail and pride in your work – you must be keen to deliver the highest possible standards and understand the impact your work has on pupils who are away from home, especially those who have recently joined the College and who are in unfamiliar surroundings;
  • To enjoy working as part of a team and be willing to get stuck in and support your colleagues, even with tasks you may not usually perform;

Benefits

Eton College offers a wide range of benefits, including; an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, free eyecare vouchers, a cycle to work scheme, subsidised lunches during term time, free access to the College’s sport and leisure facilities and discount at local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sexual orientation or socio-economic background.

If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on recruitment@etoncollege.org.uk so we can make adjustments accordingly. 

 

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and an Enhanced Disclosure from the Disclosure and Barring Service. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form.  Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.

Eton College

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