Role Introduction

As part of a small team at Dorney Lake you will be a key first point of contact from the reception area assisting in the managing of enquires and directing them to the appropriate personnel on-site.  This role is an important first time capture of potential new business alongside our existing clients and liaising with key people in the local community and local authority.

Please be advised we are looking to hold interviews in January 2022.

Main Duties

• Manage the barrier codes for the entire venue and to ensure the barrier codes are circulated in a timely manner;
• Create and share daily barrier codes with members of staff, event organisers, contractors and other stakeholders who require access;
• Reception duties may include but are not limited to:
  • Manage the main email accounts, enquiries both verbal and written and responding accordingly, and to process visitor car parking passes;
• General office administration may include but not limited to note taking in interviews and circulating to the required stakeholders, ensure the Dorney Lake calendar and staff rota is up to date with timings, set-up & dismantling information, road closures etc. for every event;
  • To coordinate and manage the rowing, canoeing, Eton Triathlon bookings
  • To assist in raising invoices and processing card payment for all activities, including but not limited to corporate hospitality and sporting events, credit control and debt recovery;
• Enter and manage all Eton College Boat Club (ECBC) bookings to include but not limited to:
  • Use the shared Dorney Lake Calendar to ensure all Dorney Lake (DL) users and staff are aware of ECBC’s bookings and requirements for the main lake and return lane;
  • Ensure regular communication with the Master in Charge of Rowing regarding any changes or revisions;
  • Act as the main point of contact for external ECBC events that take place at Dorney Lake such as Eton Invitational Head (EIH) & BASHER Regatta;

• Enter and manage all Eton Triathlon bookings and act as the main point of contact.  This may include using the allocated Dorney Lake Calendar to ensure all users and staff are aware of Eton Triathlon Club’s bookings and requirements;

• Coordinate British Canoeing’s access to the water during the peak season when we have exclusive bookings taking place;
• Request Utility Readings for the entire site and update the spreadsheet on a quarterly basis. Ensure that these are communicated with Eton College on an annual basis;
• Ensure that the Sporting Event Calendar is kept up to date and circulated to ECBC, the Grounds department, Eton Triathlon Club and the Reception team on a monthly basis. This includes all sporting events that take place at Dorney Lake to include but not limited to the following types of sport;
  • Regattas
  • Triathlons – Super Sprint, Sprint, Standard, Iron Man
  • Running Events – 5k, 10k, HM, 20M & 26M
  • Charity Walks
  • Eton Triathlon Club

• Ensure that the Dorney Lake website is updated with the various activities onsite;

• Assist the Sports Event Co-ordinator with each sporting event through the following stages of the booking process such as
  • Event Application Form;
  • Venue Hire Agreement;

• Coordinate weekly sporting events meeting with the various teams at Dorney to update all about plans for the forthcoming weekend and to discuss access, set-up and dismantling requirements of each event.
• Ensure the correct paperwork is in place for each event ready for the Operational Manager to review and ensure copies are saved electronically and physically;

• Ensure health and safety regulations are followed at all times;

• Undertake any other duties as reasonably required;
• Commitment and promotion of equality, diversity & inclusion;
• All positions at Eton are classed as ‘regulated activity’ as per the Keeping Children Safe in Education 2021 guidance, therefore a good understanding of safeguarding procedures is essential;
• Commitment to safeguarding and promoting the welfare of children, including by not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood;
• Understand and comply with procedures and legislation relating to confidentiality.

The Ideal Candidate

To be successful in this role, the incumbent should have:

• A flexible approach to work and a ‘can do’ attitude;
• Great attention to detail and takes pride in your work – you’re keen to deliver the highest possible standards and you understand the impact your work has on Eton College Dorney Lake;
• Enjoy working as part of a team and you are happy to get stuck in and support your colleagues;
• Enjoy engaging with people and you are keen to develop good professional relationships with our clients and also Eton College staff;
• Have good verbal and written communication skills;
• Be punctual and well presented;
• Ideally, you worked in a similar role, however, this is not essential if you have the right attitude and you are keen to learn.

Benefits

Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, free eyecare vouchers, a cycle to work scheme, subsidised lunches during term time, free access to the College’s sport and leisure facilities and discounts at local retailers and businesses.

About the College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sexual orientation or socio-economic background.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and an Enhanced Disclosure from the Disclosure and Barring Service. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form.  Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College.

Eton College