Assistant Estates Officer
Role Introduction
We are currently recruiting an Assistant Estates Officer to provide support to the team responsible for our portfolio of commercial properties. The person in this role will work with the Estates Officer by being a first administrative point of contact for incoming enquiries concerning repairs. They will provide an excellent level of customer service, both to our tenants and internal key stakeholders through their effective administration of the property management system and provision of general assistance to the Estates Officer and wider Buildings team. They will be responsible for maintaining the property management database and ensuring that all statutory and legislative requirements are met. The post will require excellent communication skills with a variety of stakeholders and the ability to provide an excellent level of customer service with a cheerful disposition.
Main Duties
Maintain the property management system, ensuring all data entered is accurate and up to date.
Manage all incoming calls and correspondence relating to repairs and reply in a timely manner.
Manage property inspections and planned repairs, liaising with tenants, trades-persons and all other key stakeholders.
Ensure ongoing property management needs are met, including routine and emergency repairs, by booking trades for various repairs and maintenance in a cost effective and timely manner.
Prioritising repairs, ensuring the Estates Officer is kept regularly informed and updated on any urgent matters,
Maintain an accurate record of all expenditure and produce detailed reports as needed.
Ensure all tenancy paperwork and legal inspection paperwork is up to date and correctly recorded, e.g. Insurance, Gas Safe Certification, PAT Testing, etc. scheduling renewal and review when as needed.
Create and issue a variety of written communication to tenants both scheduled and occasional, e.g. rent notices, repair matters.
Undertake occasional visits to properties in the local area.
Generate reports as and when needed.
Assist with any other occasional general office administration.
The Ideal Candidate
To be successful in this role, the incumbent should have:
• Excellent communication skills, both written and verbal with the ability to liaise with a wide variety of people.
• A good level of computer literacy including Excel, or some book-keeping skills,
• Previous experience of having used a data management system.
• Excellent attention to detail, with good literacy and numeracy skills.
• The ability to work on your own and use your own initiative.
• Previous experience of having worked in Property Management would be an advantage.
• Previous experience of providing customer service would be an advantage
About the College
Founded in 1440, Eton College is steeped in history and tradition, whilst being at the forefront of modern, innovative teaching and taking diverse, new approaches to how it operates. As such, Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and an Enhanced Disclosure from the Disclosure and Barring Service. Eton College is an equal opportunities employer and welcomes applications from all sections of the community.
Eton College
